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Sagedesk Refund Policy

Last Updated: 2025-05-12

1. Introduction

This Refund Policy outlines the terms and conditions for refunds for payments made for Sagedesk subscriptions. This policy is in accordance with Paddle's Checkout Buyer Terms, our payment processor.

By purchasing a subscription to Sagedesk, you agree to the terms of this Refund Policy.

2. 14-Day Refund Policy

Sagedesk offers a 14-day refund policy for subscription purchases. If you are not satisfied with your subscription, you may request a refund within 14 days of your initial purchase.

To request a refund:

  • Contact our support team at support@sagedesk.com with your purchase information.
  • Include your order ID or the email address used for the purchase.
  • Briefly explain the reason for your refund request.

We will process eligible refund requests within 5-7 business days. The refund will be issued to the original payment method used for the purchase.

3. Refund Eligibility

  • Eligible for Refund: Subscription purchases within 14 days of the initial payment.
  • Not Eligible for Refund:
    • Subscription purchases after the 14-day period has passed.
    • Subscription renewal payments.
    • Accounts that have violated our Terms of Service.

4. Subscription Cancellation

Canceling your subscription will stop future billing but does not automatically trigger a refund. You will continue to have access to your subscription benefits until the end of your current billing period.

To cancel your subscription:

  • Log in to your Sagedesk account.
  • Navigate to Settings.
  • Select Subscription.
  • Click "Cancel Subscription" and follow the prompts.

5. Exceptional Circumstances

In certain exceptional circumstances, we may consider refund requests outside the standard 14-day period:

  • Technical issues prevented you from accessing our services for an extended period.
  • Unauthorized charges to your account.
  • Other circumstances as evaluated on a case-by-case basis.

Please contact our support team for consideration of exceptional refund requests.

6. Processing Time

Refunds are typically processed within 5-7 business days after approval. However, it may take additional time for the refund to appear on your statement depending on your payment provider.

7. Contact Information

If you have any questions about our Refund Policy, please contact us at:

Email: support@sagedesk.com

8. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top of this policy.

We recommend that you review this Refund Policy periodically for any changes.